Privacy Policy

1. Information We Collect

We collect information you provide directly:

• Account information (name, email, password)
• Borrower information (names, contact details, identification)
• Financial data (loan amounts, payment records)
• Communication data (support requests, feedback)

We automatically collect:

• Log data (IP address, browser type, access times)
• Device information (hardware model, operating system)
• Usage data (features used, pages visited)

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions

3. Information Sharing

We do not sell your personal information. We may share information:

• With your consent
• With service providers who need access to perform services
• To comply with legal obligations
• To protect rights, privacy, safety, or property
• In connection with a merger or acquisition

4. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent

7. Cookies

We use cookies and similar technologies to collect information about your browsing activities. You can manage cookie preferences through your browser settings.

8. Third-Party Services

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: privacy@flowlendapp.com
Website: www.flowlendapp.com